Returns

Last updated: 28/03 - 2025

At Radenim Studio, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may return it under the conditions outlined below.

1. Return Conditions

• You have 14 days from the date you receive your order to request a return.
• The item must be unused, unwashed, and in its original packaging with all tags attached.
• Items that are damaged, worn, or altered after delivery are not eligible for a return.

2. How to Request a Return

1. Contact us at info@radenimstudio.com with your order number and reason for return.
2. We will provide return instructions and a return shipping address.
3. Pack the item securely and send it back within 7 days after receiving return approval.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service as we are not responsible for lost returns.

4. Refunds

• Once we receive and inspect the returned item, we will process your refund within 7 business days.
• Refunds are issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchanges

• We do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.

6. Non-Returnable Items

• Gift cards
  

7. Contact Us

If you have any questions regarding our return policy, please contact us at:
E-mail: info@radenimstudio.com